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FAQ: Cannot view online documentation with Acrobat Reader v5.0

This information applies to:

• SACS 5.0
• SACS 5.1

SUMMARY: 

Adobe Acrobat version 3.0 or later and the SACS Security Key plug-in are required to view the SACS online documentation.  If Acrobat Reader v5.0 is installed, Adobe Acrobat will generate the following error:

“This document could not be opened because the plug-in required by the ‘SACS_Secure’ security handler is not available.”

The default settings for Acrobat Reader v5.0 must be modified to use Acrobat Reader v5.

MORE INFORMATION:

The default setting for Adobe Acrobat Reader 5 must be changed to allow the SACS online documentation to be viewed.

1. Launch Adobe Acrobat Reader v5 and then select Edit|Preferences|Options and deselect "Certified Plug-ins Only".
2. Close Acrobat Reader.
3. Manually install the SACS Security Key plug-in.  Information on how to install the plug-in may be obtained at

http://www.sacs-edi.com/51faq/Q8.html

REFERENCES:

• How to Manually install SACS Plug_in for Adobe Acrobat.
• Setup reports not enough space during installation